Privacy Policy

Prism Enterprises Parent Company LLC ("Prism Enterprises", "we", "us" and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy describes how we collect and use your personal information when you visit our website at prismducts.com, contact us by phone, email or the chat feature on our website, request an estimate, or use our services.

Please read this Privacy Policy to understand our policies and practices regarding your personal information and how we will handle it. If you do not agree with our policies and practices, do not use this website. By accessing or using this website, you agree and consent to this Privacy Policy.

We may change this Privacy Policy at any time, at our discretion. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check this page periodically for updates. This Privacy Policy is subject to and governed by our Terms of Service.

We may collect two types of information from you when you visit our website or contact us: personal information and non-personal information. "Personal information" refers to data by which you may be personally identified, such as your name, email address, service address and telephone number. "Non-personal information" means data that is about you, but does not identify you specifically, such as browser type, pages viewed and general location.

We collect information:

• Directly from you when you provide it to us. When you call us, request an estimate, schedule an appointment, use our website chat or contact forms, or otherwise communicate with us, we will ask for things like your name, contact information and details about the work you need.
• From third parties. We may obtain information through partners, vendors and service providers that help us operate our business, such as our scheduling, communication and website platforms.
• Automatically as you navigate through the website. We may collect information about how you interact with the website through the use of cookies, pixel tags and similar technologies.

If you submit any personal information about other people to us, you are responsible for making sure that you have the authority to do so.

We use information that we collect about you or that you provide to us:

• To provide and improve our services. To respond to requests, schedule appointments, perform work at your property and personalize your experience.
• To communicate with you. To send appointment confirmations, reminders and service follow ups, to respond to customer service requests, and to send alerts about changes in our policies or services.
• For business operations. To perform accounting, auditing, billing, reconciliation and collection activities, to prevent fraud, to protect our legal rights and to perform contractual obligations.
• For advertising and marketing. To send estimates, receipts and promotional materials in accordance with your communication preferences.
• For statistical purposes. To understand how visitors use our website so we can create a better overall experience.

By providing your mobile phone number and opting in, you agree to receive SMS text messages from Prism Enterprises related to appointment scheduling, confirmations, reminders, service updates, estimates and customer support.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share mobile information only with service providers that help us operate our messaging program, such as our messaging platform, and only so they can deliver messages on our behalf. Those providers are not permitted to use the information for their own marketing.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply. Charges come from your mobile carrier, not from us.
• To opt out, reply STOP to any message at any time. You will receive a confirmation and no further messages unless you opt in again.
• For help, reply HELP to any message or contact us at (302) 378-7002 or callprismenterprises@gmail.com.
• Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchasing any goods or services.

We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We use reasonable and appropriate administrative, technical and organizational security measures to protect your personal information against risks such as loss, destruction and unauthorized or unlawful access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections when they access or use personal information that we share with them. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information below.

We do not sell your personal information. We work with authorized suppliers and service providers to run our business, and when we share your personal information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy. We may disclose personal information:

• With suppliers. Our authorized vendors may require personal information to provide services we have contracted for, such as scheduling, website hosting, communication platforms, payment processing and customer service. Our contracts with suppliers include provisions to protect your personal information and limit its use.
• When required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our website and to protect our legal rights.
• In connection with a business transfer, such as a merger, sale of assets or reorganization, subject to this Privacy Policy.

As stated in Section 4, text messaging originator opt-in data and consent are excluded from all sharing categories and will not be shared with any third parties.

You may ask us to review, update or delete the personal information we hold about you by contacting us using the information below. You may unsubscribe from marketing emails at any time using the link in the email, and from text messages by replying STOP to any message. You may choose whether to allow or deny cookies through your browser settings, though some features of the website may not function properly without them.

Our website and services are intended for adults. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Your continued use of the website after changes are posted means you accept those changes.

Prism Enterprises Parent Company LLC
Middletown, Delaware
Phone: (302) 378-7002
Email: callprismenterprises@gmail.com